Return & Refund Policy

At SlipStitch, every piece is designed with care and attention to detail. Your satisfaction is at the heart of our brand. If something isn’t right, we’re here to make it right — simply and fairly.

🔄 Easy Returns

We offer a hassle-free return policy to ensure a smooth shopping experience. You may request a return if:

You received a damaged or defective item.
You received the wrong product.
The item is completely unused, unwashed, and in its original condition.

📅 Return Window

Returns must be requested within 7 days of receiving your order. After this period, we regret that we may not be able to process your request.

📋 Return Conditions

To qualify for a successful return, please ensure that:

The item is in its original packaging.
All brand tags and labels remain intact.
The product does not show any signs of wear, use, or alterations.
A valid proof of purchase (order confirmation or invoice) is provided.

💰 Refunds

Once your return is safely received and inspected by our team:

You will be immediately notified via email/phone regarding the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days.
Refunds will be issued via your original payment method or as store credit (based on availability and preference).

🚚 Shipping Costs

If the return is due to our error (wrong item sent or defective product), SlipStitch will cover all return shipping charges.
For all other cases (such as change of mind), the return shipping costs will be borne by the customer.

🔄 Exchanges

We offer easy exchanges based on real-time stock availability. If your desired size or item is currently unavailable, you may seamlessly opt for a full refund or store credit for future shopping.

💬 Our Promise

We aim to make your shopping experience smooth, transparent, and risk-free. If you ever face an issue, our dedicated support team is always ready to assist you quickly and fairly.